A pool cleaner may not work right because there is a problem in the system such as, no suction, valve not set right, impeller clogged or improper flow but these reasons aren’t the norm.

Typically you simply have a bunch of leaves or a rock lodged in the cleaner that’s preventing it from moving. The first thing you should do is shut off the equipment, remove your cleaner from the pool, check the bottom for obstructions and remove it. With the obstruction removed, submerse the cleaner into your pool, turn on your pump (let it prime up) then check your cleaner again. Most likely it will be working. If not, it may be a problem mentioned above or it may need new parts. If you can’t figure it out, just call Pristine Pool Service and Repair, well get things running right for you.